Embarcadero Pack

Stock Item:

Stocked items are in house and will ship out same day when the order is placed by 2PM EST. if one of these items is on backorder and shows “out of stock”, please expect longer production times.

Custom Item:

Custom items are produced on demand, and production varies by item. Production time is 15+ business days after the order is placed plus transit time. Please contact your Customer Service Team at 1(678)202-4781 or via email at cs.enercon@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.

FREQUENTLY ASKED QUESTIONS

ANNIVERSARY AND BIRTHDAY GIFT REDEMPTION

When will I receive my anniversary or birthday gift redemption email?

Redemption emails will be sent out within the first two weeks of the milestone month.

What is the redemption period?

Redemption period is within three months of your birthday, new hire date and anniversary date.

How do I log in to redeem my gift?

Your ENERCON Company Store account log in will give you access to the applicable gift redemption.  You are given access to the specific milestone category for the month.  Simply log in from the main website at enerconstore.com with your email address and password associated with the account, and you will see the milestone category in your account. You will log in with your email address and password set up during your account activation. If you have not activated your account, please contact cs.enercon@intandempromotions.com to request your account activation email.

ACCOUNT INFORMATION

Can I view a list of my past orders online? 

Yes, first LOG IN to the site by clicking Sign in and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner. 

From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page. 

 If you have a question about a previous order that cannot be answered by viewing your order history, please contact the ENERCON Company Store Customer Care team at 1(678) 202-4781 (between 8:30am-5:30pm EST, Monday-Friday) or e-mail us at cs.enercon@intandempromotions.com.

Enercon Online Store Powered by InTandem Promotions 

PLACING ORDERS

How do I place an order?

Placing an order with us is fast and easy! 

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

What if I want an item, but it is on backorder?

We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.  Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

How will I receive order confirmation?

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.

To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.

What if I have a problem while placing an order?

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the ENERCON Customer Service team at 1(678) 202-4781 between 8:30am-5:30pm EST, Monday-Friday, or via e-mail at cs.enercon@intandempromotions.com.

BILLING INFORMATION

What forms of payment do you accept?

We accept American Express, MasterCard, Discover and Visa.

When is my credit card charged after I've placed a backorder?

Your credit card is charged at the time you place your order for the backordered item. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

SHIPPING INFORMATION

When and how does my order ship?

We offer a variety of shipping options. Your freight charges will be shown on your order confirmation when you go through the checkout process. Orders with all items in stock placed prior to 2:00 p.m. EST will ship out same day. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

If you need the product for an event, please call your ENERCON Store Sales Support Representatives at 1(678) 202-4781 or contact via email at cs.enercon@intandempromotions.com.

May I pick up my order to avoid paying freight charges?

Yes, you may stop by the InTandem Promotions office anytime between 8:30am-5:30pm EST, Monday-Friday to pick up your order.  Please contact the ENERCON Store Sales Support Team at 1(678) 202-4781 or via email at cs.enercon@intandempromotions.com to notify the team you will pick up your items to ensure your items will be ready at the time of your arrival.

InTandem Promotions office address:

1935 Vaughn Road, Suite 102
Kennesaw, GA 30144

RETURNS AND EXCHANGES

What is your return policy?

Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the ENERCON Online Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:

Returns and Damaged Items

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. 

All damages, shortages, or errors must be reported within five (5) business days of receipt of package. Please have invoice ready when you contact the ENERCON Store Sales Support Team. 

Returns:

Please call Customer Service at 1(678) 202-4781 between 8:30am-5:30pm EST, Monday-Friday or email at cs.enercon@intandempromotions.com to notify us of the return.

• Pack up your items and the original invoice, and send your item(s) back to us within 10 business days of receipt of your item(s).
• It is strongly recommended that you insure the package and retain your receipt of shipment.
• Custom items are produced when ordered and are non-returnable. 

Damaged Goods:

Please call or email Customer Service within 5 days of receipt of your package at 1 (678) 202-4781 or at cs.enercon@intandempromotions.com between 8:30am-5:30pm EST, Monday-Friday).

• Provide a description of the damage and we will process a replacement item right away, if in stock, given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.

Shortages and Mistakes: 

Please call or email Customer Service at 1(678) 202-4781 or at cs.enercon@intandempromotions.com between 8:30am-5:30pm EST, Monday-Friday. We will process an exchange or replacement as required. 

Refused Shipments: 

Shipping and handling charges on refused shipments are the responsibility of the customer.

We are here to assist you with all of your ENERCON branded needs. Whether it's product available online or product that we can brainstorm for you, let your dedicated account team assist you.

Please reach us at:

Via Email: cs.enercon@intandempromotions.com

Via Phone: 1(678)202-4781

In Person:
1935 Vaughn Road
Suite 102
Kennesaw, GA 30144